Shipping Policy

1. Introduction

Welcome to Pizza Melody, a website owned and operated by Alkash Foodwork. This Shipping Policy outlines the terms and conditions related to the delivery of orders placed on our website. By placing an order with us, you agree to the terms outlined in this policy.

2. Delivery Areas

  • Service Locations: We currently offer delivery services to specific areas listed on our website. Delivery availability is based on your location, and we reserve the right to decline delivery requests outside our service areas.

  • Service Expansion: We are continually expanding our delivery zones. Please check our website regularly for updates on new service areas.

3. Delivery Times

  • Estimated Delivery Time: Delivery times vary based on location, order size, and demand. We provide an estimated delivery time at the time of your order, but this is only an estimate and not a guarantee.

  • Peak Hours: During peak hours (e.g., weekends, holidays), delivery times may be longer than usual. We appreciate your understanding and patience.

  • Order Preparation: Once your order is confirmed, we begin preparing it immediately to ensure freshness. Orders are typically ready for delivery within 20-30 minutes, depending on the complexity of the order.

4. Delivery Process

  • Order Confirmation: After placing your order, you will receive an order confirmation via email or SMS. Please review the details to ensure accuracy.

  • Delivery Tracking: We provide delivery tracking for your convenience. You can monitor the status of your delivery through our website or mobile app.

  • Contactless Delivery: For your safety and convenience, we offer contactless delivery. Our delivery personnel will leave your order at your doorstep and notify you upon arrival. Please specify any additional instructions when placing your order.

5. Delivery Fees

  • Standard Delivery Fee: A standard delivery fee is applied to all orders, which may vary based on your location. The delivery fee will be displayed during checkout before you complete your order.

  • Minimum Order Amount: A minimum order amount may be required for delivery. If your order does not meet the minimum requirement, you may be asked to add additional items or pay an additional fee.

6. Delivery Issues

  • Incorrect Address: It is your responsibility to provide an accurate and complete delivery address. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

  • Missed Deliveries: If our delivery personnel are unable to reach you or deliver your order due to circumstances beyond our control (e.g., no response at the delivery address), we will attempt to contact you. If delivery fails, the order may be returned to our store, and you may be responsible for any additional delivery fees.

  • Delivery Delays: While we strive to deliver your order within the estimated time frame, unforeseen circumstances (e.g., traffic, weather, high order volume) may cause delays. We will notify you of any significant delays and work to resolve them promptly.

7. Pickup Option

  • Pickup Service: If you prefer, you can choose to pick up your order from one of our locations. Please select the “Pickup” option at checkout and arrive at the designated time. We are not responsible for delays or issues caused by late pickups.

8. Refunds and Replacements  

  • Order Issues: If there is an issue with your order (e.g., incorrect items, missing items, or quality concerns), please contact our customer support team within 24 hours of delivery. We will work with you to resolve the issue, which may include a refund or replacement.

  • Non-Refundable Delivery Fees: Delivery fees are non-refundable unless the issue was caused by an error on our part.

Since it is a perishable item, we follow a strict no-return policy 
And if the refund is approved then we will process the refund in 2 to 3 working days
 

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our website after any changes signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us at:

Alkash Foodwork
[email protected]
S8/440 BM Sudhakar Road, Pandeypur, Varanasi, UP-221007
+917607627077