Term and Condition

1. Introduction

Welcome to Pizza Melody, a website owned and operated by Alkash Foodwork. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read these Terms carefully before using our services.

2. Use of the Website

  • Eligibility: You must be at least 18 years old to use our website and place orders. By using our website, you represent that you meet this age requirement.

  • Account Registration: To place an order, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • Prohibited Activities: You agree not to use our website for any unlawful purposes, including but not limited to the following:

    • Engaging in any activity that could harm, disrupt, or interfere with the functioning of the website.
    • Attempting to gain unauthorized access to the website, accounts, or networks.
    • Using the website to transmit any fraudulent, deceptive, or misleading content.

3. Ordering and Payment

  • Order Process: By placing an order on Pizza Melody, you agree to provide accurate and complete information, including your delivery address and payment details. Once an order is placed, it cannot be modified or canceled without contacting our customer support team.

  • Payment: We accept various payment methods as indicated on our website. Payment is due at the time of placing the order. All transactions are processed securely.

  • Order Confirmation: After placing an order, you will receive an order confirmation via email or SMS. Please review the confirmation carefully and contact us immediately if there are any discrepancies.

4. Delivery and Pickup

  • Delivery Areas: We deliver to specified areas as listed on our website. Delivery availability is subject to change based on location and demand.

  • Delivery Time: Delivery times are estimates and may vary due to factors beyond our control, such as traffic, weather, and order volume. We strive to deliver your order within the estimated time frame but cannot guarantee exact delivery times.

  • Pickup Option: If you choose to pick up your order from one of our locations, please arrive at the designated time. We are not responsible for any delays or issues caused by late pickups.

5. Prices and Promotions

  • Pricing: All prices listed on our website are in [Currency] and include applicable taxes unless otherwise stated. Prices are subject to change without notice.

  • Promotions: We may offer promotions, discounts, or special offers from time to time. These are subject to specific terms and conditions and may be limited to certain locations, times, or products.

6. Refunds and Cancellations

  • Refund Policy: Refunds are granted at our discretion and are typically issued only in cases of order errors, delivery issues, or product quality concerns. To request a refund, please contact our customer support team within 24 hours of receiving your order.

  • Cancellations: Orders may only be canceled if they have not yet been processed. Once an order is in preparation or out for delivery, it cannot be canceled.

Since it is a perishable item, we follow a strict no-return policy 
And if the refund is approved then we will process the refund in 2 to 3 working days
 

7. Intellectual Property

  • Ownership: All content on the Pizza Melody website, including text, images, logos, and trademarks, is the property of Alkash Foodwork and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

  • Trademarks: “Pizza Melody” and all associated logos and designs are trademarks of Alkash Foodwork. Unauthorized use of these trademarks is strictly prohibited.

8. Limitation of Liability

  • Website Use: Pizza Melody is provided “as is” and “as available.” We do not guarantee that the website will be free from errors, interruptions, or security breaches. Your use of the website is at your own risk.

  • Product Liability: While we strive to provide high-quality products and services, Pizza Melody is not liable for any damages, losses, or injuries resulting from the consumption of our products, except as required by law.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Alkash Foodwork
[email protected]
S8/440 BM Sudhakar Road, Varanasi, UP-221007
+917607627077